Options to place an order
1. Place your order online - Online shopping cart www.bfx.com.au/user
2. Place your order over the phone – Sales Team Phone Support 1300 866 522
3. Place your order with a Specialised Consultant - 1300 866 522 or Call a Consultant direct or visit a showroom in your region www.bfx.com.au/contact-us
How to create an account
1. Enter website address or click on this link www.bfx.com.au/user
2. Click on ‘Create a New Account’
3. Enter the details requested and click ‘Create New Account’ button at bottom of page
4. A confirmation page will appear
5. Shortly after, you will receive an email advising your account is pending approval
6. Once you have been approved you will receive another Approved Customer email
7. Follow the steps in this email to create your new password and you will be on your way!
How to sign in to the website
1. Enter website address or click on this link www.bfx.com.au/user
2. Enter User Name or Email Address and Password
Now you’re logged in and ready to rock n’ roll!
How to place an order online
1. Enter website address or click on this link www.bfx.com.au/user
2. Enter User Name or Email Address and Password
3. Choose your furniture category from the ‘Product List Starts Here’ Drop Down Dark Blue Tab
4. Click on a ‘Sub-Category’ and a new page with furniture from that sub-category will appear
If you know the item you require, you can also enter it into the ‘Search’ field
5. Click on the name of the product or ‘Read More’ green button to choose your product
6. Choose your Quantity and Colours from the ‘Options’ Drop Down box
View ‘Fabrics’ and ‘E0 Melamine Board Colours’ when you click on the link under Colour Swatches.
Enlarge the product by clicking on the photograph.
8. Click the ‘ADD’ button in the ‘Options’ box and your ‘Cart’ on the right hand side of page will be updated
Change your ‘Delivery Options’ by clicking on the ‘Delivery Options’ link in the ‘Cart’ Box. This will automatically change your price and update your default Delivery Details in your account. This can be changed to any of our 3 Delivery Options at any time. For a definition of our Delivery Options please click on this link www.bfx.com.au/delivery-options
9. Continue shopping by choosing from the ‘Product List Starts Here’ Drop Down Dark Blue Tab
10. Once you are happy with your shopping, click on the ‘Check Out’ Orange button in your ‘Cart’.
11. Review your shopping cart- Change Quantities or Delete products THEN click the ‘Update Cart’ Grey button
12. Click on ‘Continue Shopping’ link to go back to the store or Click ‘Checkout’ to proceed with your order.
13. Complete your Billing and Delivery Details and enter a ‘DET/ Government Purchase Order Number’. If you do not have this PO number please choose the option ‘Approved Government Account- A Consultant will contact you’ and Click ‘Review Order’ button at the bottom of the page.
14. A new page will appear for you to review your order. Please check this information carefully as once you Click on ‘Submit order’ your order will go in to production.
You will shortly receive an email confirming your order and details how to check the status of your order.
How to check your order status
1. Enter website address or click on this link www.bfx.com.au/user
2. Enter User Name or Email Address and Password
3. Click on the ‘Orders’ Tab- This will show a summary of all your orders
4. Click on the Order number for a detailed view of your order including the ability to print an invoice
